Returns and Repairs

Returns

All Nicolai Julius jewellery pieces are handmade to order with exceptional attention to detail. Due to the custom nature of our products, we do not accept returns for change of mind. If there is an issue with your order, please contact us to discuss possible solutions.

Warranty Policy

At Nicolai Julius, we are committed to the quality and craftsmanship of our jewellery. All Nicolai Julius pieces come with a lifetime manufacturing warranty. 

Our lifetime manufacturing warranty covers any defects in materials or artistry under normal use. However, this warranty does not cover normal wear and tear, heavy use, or damage caused by accidents or misuse. Additionally, it does not cover the cost of missing or lost diamonds, gemstones, or jewellery.

Nicolai Julius must handle all repairs, resizing, and cleaning. If another jeweller has serviced your jewellery, Nicolai Julius will not take responsibility for any issues, and your warranty will be voided.

Repairs will incur a fee for pieces that demand repairs due to issues outside of normal wear, such as misuse or accidental damage. The specific cost will depend on the extent of the damage. We will provide a detailed quote and summary of the repairs needed before any work is undertaken.

Resizes

At Nicolai Julius, we understand that the perfect fit is essential. Therefore, the first resizing for all engagement rings is complementary. Any subsequent resizing will incur a fee. The resizing of non-engagement rings will also incur a fee, and the cost will be determined based on the complexity and extent of the resizing needed.

Repairs

Repairs are assessed on a case-by-case basis to ensure the best possible outcome for your jewellery. If you believe your jewellery requires repair, please get in touch with us to discuss the issue. We will evaluate the specific repair needed and provide a detailed quote before any work is undertaken.

For information on warranty coverage related to repairs, please consult our Warranty Policy. It is important to note that certain types of damage or issues may not be covered under warranty.